Flip sides of a coin. We have (somewhat) a right to information, within limits. But we also have a right against defamation, again within limits.
Two private industries have evolved to supply these competing demands.
- Click here for the Wikipedia for the mugshot publishing industry.
The mugshot publishing industry is a niche market of tabloid journalism in the United States. The industry consists of companies that publish mugshots and booking details of individuals arrested by law enforcement agencies. These companies publish the arrest information in tabloids, through local and multi-jurisdictional search websites. The related reputation management industry profits when individuals pay a fee to have their mugshot removed from one or more websites; often the same entity owns both the publishing site and the removal service, which has led to allegations of and lawsuits for extortionate practices and arrests of mugshot business owners on charges of identity theft, money laundering, and extortion. In 2018 the journal of the American Bar Association called the industry an "online extortion scheme."
- Click here for the Wikipedia for the reputation management industry.
Reputation management, originally a public relations term, refers to the influencing, controlling, enhancing, or concealing of an individual's or group's reputation. The growth of the internet and social media led to growth of reputation management companies, with search results as a core part of a client's reputation. Online reputation management, sometimes abbreviated as ORM, focuses on the management of product and service search engine results.
Ethical grey areas include mug shot removal sites, astroturfing customer review sites, censoring complaints, and using search engine optimization tactics to influence results. In other cases, the ethical lines are clear; some reputation management companies are closely connected to websites that publish unverified and libelous statements about people. Such unethical companies charge thousands of dollars to remove these posts – temporarily – from their websites.
This field of public relations has developed extensively, with the growth of the internet and social media the advent of reputation management companies. The overall outlook of search results has become an integral part of what defines "reputation" and reputation management now exists under two spheres: online and offline reputation management.
